Regrettably, we do not accept returns unless your order was created in error. Each order is printed custom for you, and therefore we are unable to accept any returns unless resulting from our error or damage in shipping. There are no returns on personalized illustrated cards unless a result of our error. In that case, we are happy to offer a replacement or refund.
Additional non-returnable items:
Please do not send your purchase back to us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Mr. P's Place Card Co, 541 East 20th Street, Suite 3A, New York, New York US 10010
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
To return your product, if authorized prior, you should mail your product to:
Mr. P's Place Card Co, 541 East 20th Street, Suite 3A, New York, New York US 10010
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What happens if your package arrives after your event:
If your package arrives after your event, we need to adhere by the choice you've made in courier service and therefore cannot take responsibility for the shipping speed you've chosen. No refunds will be made.
The Customer has 100% control over how their package is shipped because there is a 'cost to speed' associated with shipping. Only the customer can make that decision that is right for them.
We recommend UPS, which guarantees their deliveries. USPS does not.