Where do you ship from?
We ship from Old Chatham, New York.
How long does it take for you to print and ship my place cards?
We try to print your custom cards within 7 business days. In many cases, we are able to ship earlier than 7 days depending on our order load. Rush orders may incur an additional fee.
USPS vs. UPS? What's guaranteed and what's not!
COVID UPDATE: UPS WILL NOT GUARANTEE DELIVERY DURING THE PANDEMIC. ON OVERNIGHT DELIVERIES, PLEASE KNOW THAT YOU MAY BE TAKING A RISK THAT YOUR PARCEL MAY NOT ARRIVE FOR YOUR EVENT ON TIME. THIS IS A RISK YOU UNDERTAKE WHEN YOU SELECT YOUR SHIPPING SERVICE. ONCE OUR PARCEL IS HANDED OVER TO THE MAIL CARRIER, IT IS OFFICIALLY OUT OF OUR HANDS. WE ASSUME NO RESPONSIBILITY IF YOUR PARCEL DOES NOT ARRIVE IN TIME FOR YOUR EVENT. PLEASE PLACE YOUR ORDER EARLY ENOUGH TO MITIGATE THIS RISK.
The United States Postal Service (USPS) does NOT GUARANTEE your delivery date at all. The 2 or 3 day delivery is only their suggested delivery date depending on where you live in relation to us shipping from NYC. You may receive your parcel in a window of 1 to 5 days, or longer. ONLY choose this option if there is no definite rush, or if you don't need your parcel within two weeks of ordering.
If you have a specific deadline, PLEASE tell us on the calligraphy form, or at checkout and choose the appropriate UPS shipping method. UPS guarantees delivery. That is the difference in price you are paying for: Peace of mind, essentially.
Golden Rule: Try to plan ahead, if possible. This gives you more control over how much you pay to ship & helps ensure your planned arrival date.
What happens if my purchase arrives after my event?
We do everything possible on our end to ensure your items arrive on time. As a precautionary suggestion:
- Tell us your deadline on the form or at checkout.
- Choose the appropriate shipping method: In general, choose USPS if you are not in a rush or do not need your parcel within 2 weeks. Choose UPS if you have a deadline two weeks in or less. Ultimately, you, the customer, have 100% control over how your package is shipped to you because there is a 'cost to speed' associated with shipping.
If your package arrives after your event, we need to adhere by the choice you've made in courier service and therefore cannot take responsibility for the shipping speed you've chosen, or any delays caused by the shipper, as they are a third party, or whether someone was not present to sign for/ or receive your package on your end. No refunds will be made.
UPS Shipping Services Offered.
Do you ship Internationally?
Yes! We ship around the world via UPS. Please select a speed of service that is appropriate for you and your needs and note there may be duties to pay on your end as directed by your country, before your shipment is released to you. Each country has its own laws and tariffs regarding this. Please understand how duties and tariffs work in your country before you make your purchase!
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