Refund policy

REFUND POLICY

Nearly everything we make is printed for one table and one set of names, so our returns policy is short.

Custom and personalized paper
Place cards, note cards, menus, invitations, calligraphy and every other personalized piece are printed to order and can't be returned. If we've made a mistake, or your order arrives damaged, let us know within 7 days of delivery and we'll reprint it or refund you.

Pieces from other makers
The candles, china and brooms we carry from other makers are sold as final sale, so please choose them with care. If one isn't right, write to us before sending anything back. We can accept it within 14 days of delivery if it's unused and unopened in its original packaging. Return shipping and insurance are yours to cover, a 20% restocking fee applies, and the return comes back to you as online store credit. Our glass hurricanes are large and fragile, so they can't be returned. Sale items, gift cards and wax seal stampers are final.

Food and pantry goods
Due to the nature of food, pantry goods can’t be returned unless we’ve made an error.

Something arrived broken?
Send us a photo with your name and order number within 7 days of delivery and we'll replace it.

Before you send anything back
Contact us HERE first, with your name and order number, so we can confirm the return. Every return must travel by a trackable service and be insured for its full value; we can't credit a parcel that never reaches us. We don't provide return labels; you arrange and pay for the return. We'll email you once the return arrives and your credit is issued.

If your order arrives after your event
Orders that arrive after your event can't be refunded. Our Shipping Policy explains how to choose a shipping speed that meets your date.

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