FAQs

How do I contact Customer Service?

Please feel free to contact Mr. P by emailing us at info@mrpsplacecards.com or calling us on +1.518.212.7638. We will get back to you as quickly as we can.

How many cards come to a set?

There are 16 cards to a set of Classic and Laydown place cards, 12 cards to a set of our larger Event, Laydown Event and Omni place cards, and 8 cards to a set of Métier place cards.

Note cards come 12 to a pack, with 14 envelopes.

How long does it take to get my order?

We are currently quoting 10 business days to ship, and longer during holidays or peak times (~14 days).

Please indicate if you have a hard deadline in the deadline form on the product page. If you say ASAP, the studio will treat that as 10 days, if a hard deadline isn't given. Please plan early enough so that we can accommodate your entertaining needs, and choose the appropriate shipping method at checkout that suits your needs.

If you need your order in less time, we offer a rush service with surcharge. Please choose expedited shipping at checkout.

Does it take longer to have my cards personalized vs. blank?

No. There is no additional lead time. Just order early enough to be sure the cards arrive in time for your event!

Do you accept returns?

Our paper goods (place cards, note cards, menus, invitations and every other personalized piece) are printed to order for you, so they can't be returned. If we've made a mistake, or your order arrives damaged, let us know within 7 days of delivery and we'll reprint it or refund you.

Pieces from other makers (candles, china, brooms and other home goods) are final sale. If one isn't right, write to us before sending anything back: we can accept it within 14 days of delivery if it's unused and unopened in its original packaging. Return shipping and insurance are yours to cover, a 20% restocking fee applies, and the return comes back to you as online store credit. Every return must travel by a trackable service and be insured for its full value; we don't provide return labels. Our glass hurricanes are large and fragile, so they can't be returned. Due to the nature of food, food and pantry goods can't be returned unless the error is ours. Sale items, gift cards and wax seal stampers are final sale. Our Refund Policy has the details.

How can I redeem my rewards points for discounts?

Redeeming your points is easy! Log in to your rewards account, click the black button to view your available rewards, and follow the steps to generate your discount code. Use the code at checkout to redeem your savings. For a detailed guide, click here.

What is an Illustrated Place Card?

The Illustrated place card is an invention of Mr. P! An illustrated place card is far from a generic white folded card. Mr. P's illustrated place cards have beautifully curated high-res images printed on the face of the cards that are visible to all of your guests— making your table come to life in a memorable 360° vista. We encourage you to mix and match sets to create moods unique to you, keeping your table setting always looking fresh and new.

How do I display my set of Mr. P's Place Cards?

Mr. P's illustrated place cards work best with our simple place card holder so the card can be viewed from either direction. They are available in black lacquer and silver, sold in sets of 4.

Which side of the place card faces the seated guest and which side should face the table?

Do you sell place card holders?

Yes, we sell a simple and elegant vertical place card holder that blends into almost any decor. Please visit the Place Card Holder shop here.

I found a card stamped with "a hand and quill pen" inside my pack. What is it?

Can you personalize my cards with my guest's names if I know their names in advance?

Of course! We are proud to offer our digital calligraphy service, offering 10 curated fonts. On the product page, answer Yes to the digital calligraphy question and the personalization form opens: choose your font and type your guests' names in the names field, separated by commas. Please double check spelling, as we simply copy and paste their names. The spelling or accuracy is completely your responsibility. We will do our best with accent marks.

What if I only need digital calligraphy (names) on some of the place cards in a pack?

If you choose digital calligraphy for fewer than the full pack of place cards, the remaining cards will be sent blank. This ensures you have the exact number of personalized cards you need, along with blank cards for added flexibility.

Can I add names to an order I've already placed?

Possibly. We can add names only if your order hasn't been printed yet, and orders go into production soon after they're placed, so please contact us right away with your order number and the extra names, spelled exactly as they should print. Extra names can fill any blank cards in your pack; more names than that need another pack. Once an order has shipped it's too late to change, but we're happy to help you order a new pack.

Can I have my cards without your logo?

Short answer, no. We do not offer an option to remove our logo or wordmark. We don't get many requests to do this as our clients are super proud to have Mr. P in their home.

Does Mr. P offer gift wrapping?

Mr. P's products make perfect gifts. As our products are beautifully packaged in our signature anthemion packaging, they are ready to be gifted. We do not offer any additional gift wrapping. However, we are happy to include a hand-written message to any gift.

Do you offer express shipping so I can get my cards the next day once they are printed?

Yes, we offer express shipping via UPS. Please see our Shipping Tips page for additional information regarding shipping best practices.

Do you ship everywhere?

Pretty much. Our website can't be reached from a short list of countries; if you see an "Access Restricted" page, please contact us and we'll help with your order. Please see our Shipping Tips page for additional information regarding shipping best practices.

Where do you ship from?

We generally make our shipments from Old Chatham, NY. We know the importance of getting your cards on your table PDQ, so please make sure you allow enough lead time! In general, choose UPS at checkout for a guaranteed delivery. USPS does NOT guarantee delivery, even though you pay for 3-day shipping, it is an approximate date based on location. Only use USPS if there is no rush or need to have your parcel by a certain time. Otherwise, we strongly suggest using UPS to guarantee your delivery if you have an event within a 2-week window of need. Please see our Shipping Tips page for additional information regarding shipping best practices.

What happens if my purchase arrives after my event?

Ultimately, you, the customer, have 100% control over how your package is shipped to you because there is a 'cost to speed' associated with shipping. If your package arrives after your event, we need to adhere by the choice you've made in courier service and therefore cannot take responsibility for the shipping speed you've chosen. No refunds will be made. Please see our Shipping Tips page for additional information regarding shipping best practices.

How frequently will you be adding new themes or cards?

Throughout the seasons! The best way to see new designs first is to join our mailing list. Mr. P's Place Cards is your go-to resource to serve your pre-entertaining needs.

I am planning my wedding and love your place cards. How can I include Mr. P at my event?

We are happy to offer a complete Wedding + Event Suite to cover all of your needs. If you need to book a 15 minute consultation with Karen, you can do so through the link.

Do You Offer Trade Discounts for Event Planners?

At The Punctilious Mr. P’s Place Card Co., we do not offer automatic trade discounts. Instead, we have an Exclusive Event Planner Partnership Program, rewarding planners who bring multiple clients to us.

□ After 3 Completed Events: Unlock exclusive credits and priority booking.
□ After 6 Completed Events: Enjoy premium perks and a special service upgrade.
□ After 10 Completed Events: Gain access to our VIP Event Planner benefits, including priority services.

If you’re interested in learning more, email us at info@mrpsplacecards.com and we’ll talk it through personally.

Can I create my own card or commission a card for a special occasion?

Absolutely. Mr. P's studio can work with you to create something unique and memorable. There is a non-refundable set up fee for the artwork, plus the standard cost of the cards. We can also curate an image based on your needs. It's all very reasonable and doable. Click here for more details.

I am a blogger/ influencer. Are you looking for collaborative partners?

We are always looking to partner with like minded individuals where collaboration can be mutually beneficial. Please reach out to us!

Do you have any preferred unique #hashtags for Mr P?

we sure do:

#mrpsplacecards #nationalplacecardday #illustratedplacecards #thejoyeconomy #oldchatham

What is the Joy Economy®?

What on earth does Punctilious mean?

ˌpəNG(k)ˈtilēəs/

Phonetically pronounced: Pun-till-ē-ous

adjective

showing great attention to detail or correct behavior.

I love your logo and motif. What is it?

The logo for Mr. P is the anthemion (pronounced an-THEE-me-on), a floral design, used especially in ancient Greek and Roman architecture and decoration, usually consisting of honeysuckle, lotus, or palmette leaf motifs. Because B'ellow, our home in Old Chatham, is an 18th century Federal home, we felt the motif was perfectly befitting for our brand.

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